Privacy Policy – jayy9

1Introduction

This Privacy Policy ("Policy") describes how jayy9 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "your", "Player") who access or use the jayy9 online gaming platform available at jayy9.app and any associated subdomains or applications. By registering an account or using any part of the jayy9 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy forms an integral part of the jayy9 Terms and Conditions. Capitalised terms used but not defined in this Policy carry the meanings given to them in the Terms and Conditions. If you do not agree with any provision of this Policy, please discontinue your use of the jayy9 platform immediately and contact [email protected] to request account closure.

2Information We Collect

jayy9 collects personal data through several channels: directly from you when you register and use the platform, automatically when you interact with the platform, and from trusted third-party partners where permitted by applicable law. The categories of personal data we collect include:

• Identity data: your full legal name, date of birth, gender, and National ID Card (NID) number or passport number provided during the account registration and KYC verification process.
• Contact data: your mobile phone number, email address, and residential address in Bangladesh. This data is used for account management, security notifications, and responsible gaming communications.
• Financial data: records of your deposit and withdrawal transactions including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in Bangladeshi Taka, transaction timestamps, and payment reference numbers. We do not store full mobile banking PINs or bank account passwords.
• Gaming and activity data: your complete betting and gaming history on jayy9, including game selections, stake amounts, win/loss outcomes, session durations, and in-game chat messages where applicable.
• Technical data: your IP address, device type (smartphone, tablet), operating system version, browser type, device fingerprint, geolocation data (city and country level only), and session log data generated automatically by your use of the platform.
• Communications data: records of your interactions with the jayy9 support team via email or live chat, including the content of those communications, timestamps, and any attachments you submit such as identity verification documents.

jayy9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person. If any such data is incidentally disclosed in a support communication or verification document, it will not be processed for any purpose other than verifying its relevance to the communication in which it was disclosed.

3How We Use Your Information

jayy9 processes your personal data only for specific, legitimate purposes directly related to the provision and improvement of our online gaming services. We process your data for the following purposes:

• Account management and service delivery: to create and maintain your jayy9 account, process your registrations and logins, verify your identity in compliance with KYC obligations, and provide you with access to the full range of games and betting markets available on the platform.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer methods; to reconcile financial records; and to detect and investigate suspicious financial transactions as part of our anti-money laundering (AML) compliance programme.
• Security and fraud prevention: to monitor platform activity for signs of fraud, identity theft, unauthorised account access, multi-accounting, bonus abuse, and other prohibited conduct; to enforce our Terms and Conditions; and to report confirmed fraudulent activity to relevant authorities.
• Responsible gaming: to monitor your gaming patterns and identify indicators of problem gambling behaviour; to administer the responsible gaming tools available on your account (deposit limits, session limits, time-out, self-exclusion); and to communicate with you if our systems flag a potential concern about your gaming activity.
• Platform improvement and analytics: to analyse aggregated, anonymised usage data to understand how players interact with the platform; to identify technical issues, performance bottlenecks, and areas for improvement; and to develop new features and product enhancements. This analytical processing uses anonymised data wherever possible and does not involve building individual behavioural profiles for commercial sale.
• Marketing and promotions: to send you information about current and upcoming promotions, bonuses, and platform updates — but only if you have not opted out of marketing communications in your account settings. You may opt out of marketing emails at any time by visiting your account settings or by contacting [email protected].

4Legal Basis for Processing

jayy9 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: processing your identity, contact, financial, and gaming data is necessary to perform the contract between you and jayy9 — specifically, to provide you with a registered gaming account and the services accessible through it.
• Legal obligation: processing your data for KYC verification, AML transaction monitoring, and regulatory reporting is required by applicable law. jayy9 is obligated to retain certain transaction and identity records for a minimum period specified by relevant financial regulations.
• Legitimate interests: processing technical data, gaming activity data, and security logs to detect fraud, prevent abuse, maintain platform integrity, and improve service quality is carried out on the basis of jayy9's legitimate interest in operating a secure, fair, and reliable online gaming platform.
• Consent: processing your data for marketing communications is carried out on the basis of your consent, which you provide at the time of registration and which you may withdraw at any time by updating your account communication preferences.

5Sharing Your Information

jayy9 does not sell or commercially transfer your personal data to third parties. We share your personal data only in the following limited and specific circumstances:

• Payment service providers: we share transaction data with bKash, Nagad, Rocket, Upay, and partner banks solely to facilitate the processing of your deposits and withdrawals. These providers act as independent data controllers for their own payment infrastructure and are governed by their own privacy policies.
• Game and technology providers: we share your account identifier and session data with our game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to facilitate your access to their games within the jayy9 platform. These providers do not receive your financial data or full identity documents.
• Identity verification partners: we share the identity documents and personal details you submit during the KYC verification process with trusted identity verification service providers for the purpose of confirming your identity and age. These partners process your data strictly in accordance with their own privacy frameworks and applicable data protection law.
• Law enforcement and regulatory authorities: we are required by law to disclose personal data to relevant authorities — including financial intelligence units, law enforcement agencies, and regulatory bodies — where we receive a valid legal request such as a court order, regulatory direction, or statutory notice. We will notify you of any such disclosure where permitted by law.

Any third party that receives personal data from jayy9 is contractually obligated to process that data only for the purposes for which it was shared, to maintain appropriate technical and organisational security measures, and to delete or return the data when the purpose has been fulfilled. jayy9 does not permit third-party recipients to use player data for their own independent marketing, commercial profiling, or any purpose beyond the specific service they provide to jayy9.

6Cookies and Tracking Technologies

jayy9 uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, remember your preferences, and analyse aggregate usage patterns. The following types of cookies are in use on jayy9.app:

• Essential cookies: these are strictly necessary for the platform to function. They maintain your authenticated session after login, store your language and currency preferences, and enable core security features such as CSRF protection. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: these collect anonymised information about how players navigate jayy9.app — including which pages are visited most frequently, how long players spend on particular sections, and where players exit the platform. This data is used exclusively to improve the platform and does not identify individual players.
• Functional cookies: these remember choices you make on the platform — such as your preferred deposit method, notification settings, and responsible gaming limit configurations — so that you do not need to re-enter them on every visit.
• Security cookies: these support fraud detection and account protection features, including device fingerprinting (to recognise your trusted device) and session integrity checks (to detect simultaneous logins from different locations that may indicate account compromise).

Most mobile browsers and the Chrome and Firefox apps for Android allow you to view, manage, and delete cookies through their settings menus. Please note that disabling essential cookies will prevent you from logging in to your jayy9 account and may prevent other core features from functioning correctly. jayy9 does not use third-party advertising cookies or cross-site tracking cookies.

7Data Retention

jayy9 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. Our standard retention schedule is as follows:

• Account and identity data: retained for the full duration of your active account and for a minimum of 5 years following permanent account closure. This retention period reflects jayy9's obligations under applicable financial regulations and AML law, which require gaming operators to maintain player identity records for regulatory audit purposes.
• Transaction records: retained for a minimum of 5 years from the date of the transaction in compliance with financial record-keeping requirements. Transaction records include deposit and withdrawal history, bonus award and forfeiture records, and any dispute or chargeback documentation.
• Support communications: retained for 2 years from the date of the last communication in the relevant support thread. Where a support communication is associated with an ongoing investigation, the retention period is extended until the investigation is formally closed.

Where personal data is no longer required for any purpose and no legal retention obligation applies, jayy9 will securely delete or irreversibly anonymise the data. Anonymised data — from which it is no longer possible to identify an individual — may be retained indefinitely for aggregate statistical analysis and platform improvement purposes.

8Data Security

jayy9 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our technical and organisational security measures include: SSL/TLS encryption on all data transmissions between your device and jayy9's servers; AES-256 encryption for personal data and financial records stored in our databases; role-based access controls limiting access to personal data to only those jayy9 staff members who require it to perform their specific job functions; multi-factor authentication requirements for all staff accessing systems that hold personal data; and regular independent security assessments of our platform infrastructure.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. jayy9 will notify you promptly in the event of a data breach that is likely to result in a high risk to your rights and freedoms, providing details of the nature of the breach, the data affected, and the steps jayy9 is taking to address it. You can help protect your account by using a strong, unique password and not sharing your login credentials with any other person.

9Your Data Rights

As a player on the jayy9 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account details for verification purposes. We will respond to all valid requests within 30 days.

• Right of access: you have the right to request a copy of all personal data that jayy9 holds about you, together with information about the purposes for which it is processed, the categories of data held, and the recipients to whom it has been disclosed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Identity data corrections may require supporting documentation.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. This right is subject to override where a legal retention obligation requires jayy9 to retain the data.
• Right to restriction: you have the right to request that jayy9 restrict the processing of your personal data in certain circumstances — for example, while we investigate a rectification request, or where you have objected to processing based on legitimate interests and we are considering whether our interests override yours.
• Right to data portability: where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that we transmit it directly to another service provider where technically feasible.
• Right to object: you have the right to object at any time to the processing of your personal data for direct marketing purposes — this is an absolute right that jayy9 must honour without requiring a justification from you. You also have the right to object to processing based on legitimate interests, though this right is subject to a balancing test.

jayy9 will not charge a fee for handling data rights requests. Where a request is manifestly unfounded or excessive — in particular because of its repetitive character — we may either charge a reasonable administrative fee or refuse to act on the request, providing written reasons for the refusal. We will notify you of this determination within 30 days of receiving the request.

10Third-Party Services and External Links

The jayy9 platform integrates games and services provided by third-party partners. When you access a game provided by a third-party game studio — such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi — within the jayy9 platform interface, a separate connection is established with that provider's servers. The data transmitted to facilitate that connection (typically your account token and session identifier) is governed by the relevant provider's own privacy policy. jayy9 is not responsible for the data practices of third-party game providers.

jayy9.app does not contain links to external websites. All navigation on the platform leads to pages within the jayy9 domain. If you independently navigate to an external website while researching jayy9 — for example through a web search — please be aware that jayy9 cannot control the privacy practices of those external sites and this Policy does not apply to them.

11Children's Privacy and the 21+ Policy

The jayy9 platform is strictly intended for adults aged 21 and above. jayy9 does not knowingly collect, process, or retain personal data from any individual who is under the age of 21. If you are under 21, you must not use the jayy9 platform or submit any personal data through it. If jayy9 discovers that it has inadvertently collected personal data from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed.

12Changes to This Privacy Policy

jayy9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where an amendment is material — meaning it could reasonably be expected to affect your privacy rights or the way we handle your personal data — we will provide at least 14 days' advance notice by email to your registered address before the updated Policy takes effect.

Non-material changes — such as typographical corrections, formatting updates, or minor clarifications that do not alter the substance of your rights or our obligations — may be made without advance notice and will take effect upon publication. The date of the most recent update is displayed in the document header. We encourage you to review this Policy periodically. Continued use of the jayy9 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

13Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about the way jayy9 handles your personal data, please contact our dedicated data privacy team. We aim to respond to all written privacy enquiries within 24 hours during normal operating hours (Bangladesh Standard Time, UTC+6).

Email us at: [email protected]

Our Privacy Commitments